FREE SHIPPING on orders of $299 or more!
Due to the ongoing Covid-19 pandemic, staff shortages, health mandate limitations, or supply chain interruptions. There may be periods of unpredictable delays.
Order Dispatch Times:
Orders placed on Monday - Thursday will be processed within 3 business days (this may be longer during peak promotional periods or periods of high Covid-19 cases that impact staffing).
Orders placed on Friday - Sunday (excluding holidays) will be processed starting on the following Monday.
As for "special order" items, it may take 14-28 days to process.
Order Delivery Times:
Once your order has been shipped, it should arrive within 7-10 business days.
Unfortunately, we don’t ship to P.O. Boxes or U.S. Military Addresses.
Public Holidays: Please allow extra time for orders to be processed during public holidays and promotional periods. For details on public holidays in the destination or region, please refer to your local government website.
It is only possible to make modifications to your order within 24 hours of the order being placed. This includes canceling an order in full or in part, changing an address, adding, replacing, or removing items from your order. You must immediately contact our Customer Service Team (within 24 hours) at [email protected] with your change/cancellation request details included. You cannot cancel any items already at the “Processing” status after 24 hours. Thefanss is not able to alter orders once they have been placed. If you would like to change the size of an item in your order, the item will need to be canceled, and a new order must be placed.
By placing an order with us, you acknowledge you are importing your order for non-commercial/personal use.
Please contact us at [email protected]. if you have any questions when checkout.
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